Success Through People Blog

Check out our regular posts for news, information, tips and inspiration to help you and your business achieve Success Through People.
Margot Gallagher

Coronavirus/COVID-19 - Managing Business Downturns and Closures

NOTE: The situation regarding arrangements for businesses and employees impacted by the virus is changing rapidly. Be sure to ​​subscribe to this blog and/or our social media pages so you can receive any updates. This article includes general information only and should not be viewed as legal advice. This is an updated version of an earlier blog. W...
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Greg Mitchell

Leading in Times of Crisis

Among many other things, the Coronavirus/COVID-19 pandemic has caused me to think about leadership during times of crisis. While we look to the world's political leaders to provide us with information, support and guidance, people are also looking to their local community and business leaders to help them through these difficult times. A recent art...
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Greg Mitchell

Effective Leadership - Food for Thought

Effective Leadership is one of the most fundamental components of our exclusive 8 Elements to Success through People(c) Model.The simple fact is that the best, most sustainable businesses have great leadership. Leaders need to be effective from both task and people perspectives: they need to be achievement-focused, technically-capable, able to alig...
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Margot Gallagher

Improving Interactions with Others - The S.C.A.R.F. Model

As part of our Short N Sharp session "Navigating Difficult Conversations", we introduce participants to David Rock's S.C.A.R.F. model. The S.C.A.R.F. model provides insight to help people improve their collaborations and interactions with others. In a nutshell, it seeks to explain our natural instinct to avoid conflicts and challenging situations, ...
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Greg Mitchell

What Culture is YOUR Behaviour Producing?

Those who know me well, in a professional sense at least, know that I'm a bit of a "culture nerd". I've always been curious about what makes some workplaces "work" (that is, where people understand what they are responsible for, they accept that responsibility, they get on well and get on with the job), and other workplaces fail (where, for example...
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Greg Mitchell

Getting Culture Right: Highlights

I was fortunate to recently attend the Australian Conference on Culture and Leadership, sponsored by Human Synergistics Australia.This annual conference is often a gold-mine of tips and inspiration in terms of the challenges and opportunities of workplace culture, and this year's event was no exception.Here are a few of my personal highlights from ...
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Greg Mitchell

Research Results: Benchmarking Success through People

 Most of our readers will be familiar with our 8 Elements to Success through People© Model as a means to assess and prioritise value adding people-management practices in Small to Medium sized Enterprises (SMEs).We've had in excess of 50 SMEs complete the related diagnostic to date, so we thought it about time to aggregate the data and share s...
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Greg Mitchell

What I’ve Learnt About HR in Smaller Businesses

 I was recently invited to present to the Australian Human Resources Institute's networking group in the Central West region of NSW on the topic of "HR for Small to Medium sized Enterprises (SMEs)".In addition to sharing our exclusive 8 Elements to Success through People© Model as a means to assess and prioritise value adding people-management...
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Margot Gallagher

Staff Pulse / Engagement Surveys – how can they help business performance?

Much as they'd like to be, when it comes to staffing matters, most business leaders aren't mind readers. Too often, good staff leave an organisation and – by the time leaders realise there were issues - it's too late to try and keep them. Staff Pulse Surveys can give you a great feel for the employee "vibe" in your business and help you to identify...
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Greg Mitchell

How's Your Thinking?

Have you ever had the experience where you've been working or otherwise interacting with someone and they've responded to something that's happened in a way that is surprising to you? Perhaps their reaction has been so different to what you anticipated that you've asked yourself what planet they've come from!I've seen this a lot over my career, wit...
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Greg Mitchell

3 Simple Ways to Stop Negative Self-Talk

​We all get knock-backs occasionally. As the old saying goes, life is not all wine and roses (or beer and skittles for that matter).At these times, it can be a natural tendency for some to slip into a negative mode of thinking and self-talk: "Why does bad stuff always happen to me?", "I made a mess of that", "My life sucks", "I'm a failure/imposter...
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Greg Mitchell

Leadership and the Value of Insight

​I've spent a lot of time over the years in the leadership development space - as a learner, facilitator, coach, avid reader and observer. One of the things I've learned along the way is that much of the literature and research in this area is focused on seeking answers to questions such as "What is it that constructive leaders DO?", and "How ...
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Greg Mitchell

6 Ways to P*ss Off Your Staff - Guaranteed!

One of my coaching clients mentioned to me the other day that he was working on some "anti-goals". Rather than focusing on what he wants to achieve in his personal and professional life, he's finding it more helpful to make a list of what he doesn't want (eg. "a job where I have no time for family", "a job with pay that doesn't give me enough incom...
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Greg Mitchell

"She's great at her job, but..."

On at least three separate occasions over the last couple of weeks I've had clients make comments to me along those lines, and it's frankly getting annoying.Please don't tell me "She's great at her job [Finance Manager by the way], but terrible at managing people".Please don't tell me "He's great at his job [Business Development Manager], but is in...
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Greg Mitchell

HR Compliance 101: What You Need To Know If You Are Engaging Others In Your Business

One of the key challenges for small business owners engaging others in the business is to understand and comply with legislative requirements. Here's the essential "HR stuff" you need to know:National Employment Standards:The National Employment Standards (NES) prescribe minimum terms and conditions of employment for those covered by the Fair Work ...
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Margot Gallagher

Poor Workplace Behaviour – Don’t end up in the news for all the wrong reasons…

There has in recent weeks been a huge amount reported and written about allegations of harassment (sexual and otherwise), bullying and intimidation against employees – often, but not always, women – by people in more senior positions. Whilst the focus of these allegations, both here in Australia and overseas, has been on the entertainment industry,...
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Greg Mitchell

Conquering the Five Dysfunctions of a Team

The Five Dysfunctions of a Team model (above) was developed by Patrick Lencioni, author of the best-selling book of the same name and founder and president of The Table Group, a US-based management consulting firm. The model, drawn from Lencioni's experiences in executive team development, identifies those attributes that tend to be apparent i...
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Margot Gallagher

Why do the good employees leave? Engaging and keeping the “keepers”

Have you ever wondered why it's the good people in your organisation who move on – yet the "dead wood" effectively quit and stay?Recognising and rewarding talent in your organisation – and engaging those people so that they want to help you succeed in business – is a critical competitive advantage that you possess and should harness. Step 1 is, of ...
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Greg Mitchell

Managing the Risk of Employee Terminations

​I don't know if it's something in the winter air, but we have in recent weeks received an unusual number of requests from business owners and managers seeking assistance to manage the risks associated with terminating employees after sustained poor performance, or in cases of misconduct.And it appears that they are right to be wary - recent statis...
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Greg Mitchell

Measuring People Management Performance - “Who Cares?” and “Oh Sh*t!”

​Just as it's critical to business success to measure and analyse revenue and profit, investment performance, and monitor the costs of production or service delivery, so it is critical to measure the outcomes and processes associated with managing people. This applies regardless of the size of the business. After all, employment-related costs ...
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