Success Through People Blog

Check out our regular posts for news, information, tips and inspiration to help you and your business achieve Success Through People.

Articles relevant to Leadership, Culture & Engagement

Greg Mitchell

Cultivating Vulnerability-Based Trust

Regular readers will know that I'm a fan of management consultant and author Patrick Lencioni, and particularly his "Five Dysfunctions of a Team" model.The first dysfunction of a team in Lencioni's model is the Absence of Trust. Notably, Lencioni refers specifically to what he calls "vulnerability-based trust", in which members of the team are open...
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Greg Mitchell

How's Your EQ?

The term "Emotional Intelligence" (EQ) first appeared in the 1960's though didn't really gain a lot of traction until Daniel Goleman's book of the same name was published in 1995. In simple terms, EQ can be defined as "the ability to read the emotional and interpersonal needs of a situation and respond appropriately". While the concept of EQ has be...
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Margot Gallagher

Keeping in Touch During COVID-19

During this uncertain and unprecedented time, many employers have been placed in the position of either having employees working from home, on stand-down, or on leave.Just as you would do if people were at work, it's important that you keep your employees engaged with your business, even if they're not physically present in the workplace. It's part...
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Margot Gallagher

Coronavirus/COVID-19 - Managing Business Downturns and Closures

NOTE: This article includes general information only and should not be regarded as legal advice. While we believe the information below to be current as at the time of writing - 23 March 2020, the situation is changing rapidly. We recommend either seeking professional guidance or reviewing the information currently published by the Fair Work Ombuds...
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Greg Mitchell

Leading in Times of Crisis

Among many other things, the Coronavirus/COVID-19 pandemic has caused me to think about leadership during times of crisis. While we look to the world's political leaders to provide us with information, support and guidance, people are also looking to their local community and business leaders to help them through these difficult times. A recent art...
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Greg Mitchell

Effective Leadership - Food for Thought

Effective Leadership is one of the most fundamental components of our exclusive 8 Elements to Success through People(c) Model.The simple fact is that the best, most sustainable businesses have great leadership. Leaders need to be effective from both task and people perspectives: they need to be achievement-focused, technically-capable, able to alig...
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Margot Gallagher

Improving Interactions with Others - The S.C.A.R.F. Model

As part of our Short N Sharp session "Navigating Difficult Conversations", we introduce participants to David Rock's S.C.A.R.F. model. The S.C.A.R.F. model provides insight to help people improve their collaborations and interactions with others. In a nutshell, it seeks to explain our natural instinct to avoid conflicts and challenging situations, ...
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Greg Mitchell

What Culture is YOUR Behaviour Producing?

Those who know me well, in a professional sense at least, know that I'm a bit of a "culture nerd". I've always been curious about what makes some workplaces "work" (that is, where people understand what they are responsible for, they accept that responsibility, they get on well and get on with the job), and other workplaces fail (where, for example...
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Greg Mitchell

Urgent, Important and Managing People - Lessons from Covey

A personal new year commitment to "better prioritise" has prompted me to reflect on the Time Management Matrix, originally proposed by former US President Eisenhower and more recently popularised in Covey's seminal work "The 7 Habits of Highly Effective People". For those who are not familiar or need some reminding, the mat...
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Greg Mitchell

Kill the Performance Review! (or maybe not)

"Performance Reviews: Get Rid of Them" – www.theage.com.au 15/02/15 "Businesses Should Boycott Performance Reviews" – www.afr.com 05/03/14 "Performance Reviews: Is it Time to Kill Them?" – www.executivestyle.com.au 30/06/14 The headlines say it all really – the performance review has been under sustained attack for the last 5 years o...
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Greg Mitchell

Let’s Talk About Collaboration (or maybe not…)

I like to think that I'm an effective collaborator. I work closely with my team on key issues, seeking their input and insight, and I encourage other business owners and managers I coach to do the same. But an article in a recent edition of Harvard Business Review (Collaborative Overload by R Cross, R Rebele & A Grant, HBR Jan-Feb 2016) has pro...
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Greg Mitchell

Surviving the Growing Pains! – Managing Staff in a Period of Growth

One of the common features of many of the businesses we come into contact with is that they are experiencing a period of rapid growth. They have a proven product or service, they're doing the right thing by their customers and they're reaping the rewards of their efforts – terrific! But life is not always wine and roses as they say, and a...
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Greg Mitchell

Workplace Culture - An Asset or a Liability for your Business?

​Workplace Culture – it's a term frequently used by management "gurus" and just as frequently ignored by many who see culture change programs as nothing more than the warm and fuzzy stuff - yoga classes, paying for Christmas drinks, providing fruit in the staff room and the odd "mufti day". Sure, these things have their place, but their place ...
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Greg Mitchell

Measuring People Management Performance - “Who Cares?” and “Oh Sh*t!”

​Just as it's critical to business success to measure and analyse revenue and profit, investment performance, and monitor the costs of production or service delivery, so it is critical to measure the outcomes and processes associated with managing people. This applies regardless of the size of the business. After all, employment-related costs ...
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Greg Mitchell

Are You a Lone Nut or a Leader?

​Much of the support we provide to clients relates to nurturing effective leadership as a means to driving business success. Indeed, Effective Leadership is one of the two "Do not pass go, do not collect $200" elements in our 8 Elements to Achieving Success Through People© model. Of course, we know that we are not alone in our efforts to suppo...
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Greg Mitchell

Managing the Risk of Employee Terminations

​I don't know if it's something in the winter air, but we have in recent weeks received an unusual number of requests from business owners and managers seeking assistance to manage the risks associated with terminating employees after sustained poor performance, or in cases of misconduct.And it appears that they are right to be wary - recent statis...
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Greg Mitchell

How Strong Are the Links in Your Management Chain?

​I'm sure we've all had the experience at one time or another of seeing apparently sound decisions fall apart at the point of implementation, or otherwise proceed but result in unintended consequences. This can of course happen in connection with any type of decision, and staff-related decisions are certainly no exception. Indeed, training ini...
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Greg Mitchell

Thinking About Thinking - Enhancing Employee Performance

​We all know that effectively managing employees is key to the success of our business. We variously rely on our employees to serve our customers/clients, to market and sell the goods and services of the business and to implement the processes and systems that keep the business flowing. As business owners or managers, we can't be there all the...
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Greg Mitchell

Q. WHY ARE POSITION DESCRIPTIONS A LOT LIKE POLITICIANS?

A. THEY ARE BOTH BORING BUT NECESSARY!​I probably don't need to spend too much time convincing you that they are both pretty boring as far as topics of conversation go, but you may need a little more convincing that they (position descriptions at least), are necessary. Put simply, a position description is a document which outlines the ke...
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Greg Mitchell

Staff Recognition, Chocolate Frogs and More - The Keys to Successful Staff Recognition Programs

Handing out a few chocolate frogs at a staff meeting does not in itself a recognition program make! ​So, you're taking the plunge and are planning to implement a staff recognition program….great stuff! It seems easy enough - throw out a few bottles of wine or movie tickets, shake a few hands, smile for the camera and you're done! Happy staff, happy...
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