Success Through People Blog

Check out our regular posts for news, information, tips and inspiration to help you and your business achieve Success Through People.

Articles relevant to Leadership, Culture & Engagement

Greg Mitchell

What Culture is YOUR Behaviour Producing?

Those who know me well, in a professional sense at least, know that I'm a bit of a "culture nerd". I've always been curious about what makes some workplaces "work" (that is, where people understand what they are responsible for, they accept that responsibility, they get on well and get on with the job), and other workplaces fail (where, for example...
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Greg Mitchell

Urgent, Important and Managing People - Lessons from Covey

A personal new year commitment to "better prioritise" has prompted me to reflect on the Time Management Matrix, originally proposed by former US President Eisenhower and more recently popularised in Covey's seminal work "The 7 Habits of Highly Effective People". For those who are not familiar or need some reminding, the mat...
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Greg Mitchell

Kill the Performance Review! (or maybe not)

"Performance Reviews: Get Rid of Them" – www.theage.com.au 15/02/15 "Businesses Should Boycott Performance Reviews" – www.afr.com 05/03/14 "Performance Reviews: Is it Time to Kill Them?" – www.executivestyle.com.au 30/06/14 The headlines say it all really – the performance review has been under sustained attack for the last 5 years o...
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Greg Mitchell

Let’s Talk About Collaboration (or maybe not…)

I like to think that I'm an effective collaborator. I work closely with my team on key issues, seeking their input and insight, and I encourage other business owners and managers I coach to do the same. But an article in a recent edition of Harvard Business Review (Collaborative Overload by R Cross, R Rebele & A Grant, HBR Jan-Feb 2016) has pro...
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Greg Mitchell

Surviving the Growing Pains! – Managing Staff in a Period of Growth

One of the common features of many of the businesses we come into contact with is that they are experiencing a period of rapid growth. They have a proven product or service, they're doing the right thing by their customers and they're reaping the rewards of their efforts – terrific! But life is not always wine and roses as they say, and a...
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Greg Mitchell

Workplace Culture - An Asset or a Liability for your Business?

​Workplace Culture – it's a term frequently used by management "gurus" and just as frequently ignored by many who see culture change programs as nothing more than the warm and fuzzy stuff - yoga classes, paying for Christmas drinks, providing fruit in the staff room and the odd "mufti day". Sure, these things have their place, but their place ...
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Greg Mitchell

Measuring People Management Performance - “Who Cares?” and “Oh Sh*t!”

​Just as it's critical to business success to measure and analyse revenue and profit, investment performance, and monitor the costs of production or service delivery, so it is critical to measure the outcomes and processes associated with managing people. This applies regardless of the size of the business. After all, employment-related costs ...
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Greg Mitchell

Are You a Lone Nut or a Leader?

​Much of the support we provide to clients relates to nurturing effective leadership as a means to driving business success. Indeed, Effective Leadership is one of the two "Do not pass go, do not collect $200" elements in our 8 Elements to Achieving Success Through People© model. Of course, we know that we are not alone in our efforts to suppo...
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Greg Mitchell

Managing the Risk of Employee Terminations

​I don't know if it's something in the winter air, but we have in recent weeks received an unusual number of requests from business owners and managers seeking assistance to manage the risks associated with terminating employees after sustained poor performance, or in cases of misconduct.And it appears that they are right to be wary - recent statis...
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Greg Mitchell

How Strong Are the Links in Your Management Chain?

​I'm sure we've all had the experience at one time or another of seeing apparently sound decisions fall apart at the point of implementation, or otherwise proceed but result in unintended consequences. This can of course happen in connection with any type of decision, and staff-related decisions are certainly no exception. Indeed, training ini...
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Greg Mitchell

Thinking About Thinking - Enhancing Employee Performance

​We all know that effectively managing employees is key to the success of our business. We variously rely on our employees to serve our customers/clients, to market and sell the goods and services of the business and to implement the processes and systems that keep the business flowing. As business owners or managers, we can't be there all the...
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Greg Mitchell

Q. WHY ARE POSITION DESCRIPTIONS A LOT LIKE POLITICIANS?

A. THEY ARE BOTH BORING BUT NECESSARY!​I probably don't need to spend too much time convincing you that they are both pretty boring as far as topics of conversation go, but you may need a little more convincing that they (position descriptions at least), are necessary. Put simply, a position description is a document which outlines the ke...
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Greg Mitchell

Staff Recognition, Chocolate Frogs and More - The Keys to Successful Staff Recognition Programs

Handing out a few chocolate frogs at a staff meeting does not in itself a recognition program make! ​So, you're taking the plunge and are planning to implement a staff recognition program….great stuff! It seems easy enough - throw out a few bottles of wine or movie tickets, shake a few hands, smile for the camera and you're done! Happy staff, happy...
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Greg Mitchell

Are you Getting the Biggest BANG for your Training BUCK?

​As business owners and managers, we all know the importance of ensuring that every dollar we spend is working for us, so with employment-related expenses being amongst the largest expenses that most businesses have, it's essential to ensure that we invest particularly wisely in this area. Despite this, one area that often escapes scrutiny is staff...
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Greg Mitchell

Getting Started with Performance Management

​I was asked by a small business owner the other day "How often should I be talking with my staff about their performance?". It got me thinking about performance management in small to medium-sized businesses and how it's an important but frequently neglected area. Indeed, an effective performance management process is critical to several elem...
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Greg Mitchell

Values - They're Only Meaningless If You Do Nothing With Them!

​One of the "Do not pass go, do not collect $200" items in our 8 Elements to Success Through People© Model is Clear Vision and Strategy. A key part of this involves articulating, communicating and reinforcing the values of your business. In the context of a business or organisation, values can be seen as statements of "the things that mat...
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Greg Mitchell

Are You Prepared To Be Less Of A D*ckhead To Be A Better Leader?

As usual, the 2015  Conference on Culture and Leadership presented by Human Synergistics Australia delivered the goodies, with some great speakers sharing their personal leadership and workplace culture experiences with an enthusiastic Sydney audience. One of the many things on the day that resonated strongly with me arose out of a p...
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Greg Mitchell

The Perfect Workplace - What Would It Be Like?

​Cleaning out my office the other day (a task that has been many years in the making!), I stumbled across an article in an old edition of Harvard Business Review (May 2013) that's worth a revisit. The article explores the interesting issue of the ideal workplace. Based on research by the authors, Rob Goffee and Gareth Jones, who canvassed...
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Greg Mitchell

Doing The Right Thing

​I was intrigued by a recent story out of the USA that the nation's second-largest drugstore had announced that it will later this year stop selling cigarettes and other tobacco products in its 7,600 stores. The move is likely to cost the company US$2 billion annually. In announcing the decision, CVS/Caremark's CEO said "Ending the sale of cigarett...
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Greg Mitchell

Pope Francis: Culture Change Expert?

​I was watching the ABC program Q&A a little while ago, when the panellists were asked their view of Pope Francis, having been elected to the Papacy 12 months prior. What struck me most about the response of the panellists was their unanimity, particularly given that, as other avid viewers of Q&A will attest, having the panellists agree on ...
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